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Pakuwon City Mall, situated in eastern Surabaya at Jalan Kejawan Putih Mutiara within the expansive Pakuwon City superblock developed by Pakuwon Jati, encompasses approximately 50,000 square meters of retail space after the 2024 inauguration of Mall 3 adding 20,500 sqm. This four-story neighborhood-oriented center integrates seamlessly with surrounding residential towers, offices, and hotels, fostering captive footfall from over 10,000 local residents.
The tenant mix prioritizes everyday convenience and lifestyle offerings, including anchor supermarkets, mid-tier fashion brands, diverse F&B outlets comprising 40% of space, and family entertainment like the largest indoor playground in Surabaya (Playtopia Adventure), alongside specialty stores such as Miniso Pink and Corkcicle. As of late 2024, occupancy reaches 90%, surpassing Surabaya's projected 76% retail average for 2025 according to Colliers International reports, supported by steady demand in a city of 3 million with 5% annual retail growth.
Accessibility benefits from connections to major arterial roads like Ahmad Yani, though suburban positioning introduces challenges with traffic congestion reducing peak-hour inflows. Prime rent levels hover at IDR 400,000 to 600,000 per sqm annually, competitive for the segment, with leasing advantages in superblock synergies driving cross-traffic and lower vacancy risks. However, potential drawbacks include market saturation in F&B and fashion categories, aging infrastructure in older phases, and competition from larger regional hubs drawing broader demographics.
Operational quality remains solid with modern facilities, but retailers should note reliance on local middle-class spending patterns amid economic fluctuations.
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Hours of Operation
Hours
| Monday | 10:00 AM — 10:00 PM |
| Tuesday | 10:00 AM — 10:00 PM |
| Wednesday | 10:00 AM — 10:00 PM |
| Thursday | 10:00 AM — 10:00 PM |
| Friday | 10:00 AM — 10:00 PM |
| Saturday | 10:00 AM — 10:00 PM |
| Sunday | 10:00 AM — 10:00 PM |
Hours may vary on public holidays. Check with individual stores for specific holiday schedules.
Insights
Demographic Profile and Footfall
Pakuwon City Mall primarily serves middle to upper-middle class families and young professionals aged 25-45 residing in the Pakuwon City township and nearby eastern suburbs of Surabaya, a metropolitan area with over 3 million inhabitants where 60% of the workforce engages in services and manufacturing sectors. Daily footfall is estimated at 5,000 to 8,000 visitors, enhanced by the integrated superblock's residential base providing consistent local traffic, though this lags behind CBD malls like Tunjungan Plaza's 15,000-20,000 due to the location's suburban nature. Contextual factors include Surabaya's urban expansion boosting nearby demographics, but risks from ongoing infrastructure developments could temporarily disrupt access and footfall stability.
Occupancy, Rent Levels, and Lease Terms
The mall maintains a robust 90% occupancy rate as of 2024, well above the Surabaya retail market's 76% projection for 2025 per Colliers data, reflecting strong demand for neighborhood retail amid 4% annual sector growth. Rent levels for prime spaces range from IDR 400,000 to 600,000 per square meter per year, with service charges expected to rise 3% in line with market trends; typical lease terms span 3-5 years, often including percentage-of-sales clauses and renewal options tied to performance metrics. Advantages for tenants include predictable cash flows from high occupancy and superblock footfall, but challenges arise from potential rent escalations and competition pressuring margins in saturated categories.
Tenant Mix, Competition, and Market Position
The tenant composition features a balanced mix with 40% allocated to F&B, 30% to fashion and apparel, 20% to services and supermarkets, and 10% to entertainment/lifestyle, targeting family-oriented needs in a less tourist-dependent area. It competes with over 15 malls within a 5 km radius, including dominant players like Pakuwon Mall (180,000 sqm, 95%+ occupancy) and Tunjungan Plaza (97% occupancy, luxury focus), which attract higher-end and tourist traffic, potentially diverting premium brands. Market position as a community hub offers stability in Surabaya's resilient retail landscape with 5% yearly sales growth, but weaknesses include vulnerability to economic slowdowns affecting discretionary spending and limited draw from weak categories like electronics amid e-commerce saturation.
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