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Ciputra World Surabaya is an upscale lifestyle mall in Dukuh Pakis district, Surabaya, integrated into a 9-hectare superblock with hotel, apartments, and offices. Opened in 2011 and expanded in 2021, it offers around 100,000 sqm GLA with over 250 tenants including first-to-market international brands like IKEA, Metro Department Store, fashion labels such as Salvatore Ferragamo and Longchamp, diverse F&B outlets, cinemas, and kids entertainment.
Located on Mayjen Sungkono Avenue in a prime CBD area, it enjoys strong accessibility from major highways and proximity to affluent neighborhoods. Surabaya retail market occupancy stood at 72.5% in H2 2024 per Colliers, expected to rise to 76% in 2025 with 3% annual growth through 2027, driven by lifestyle demand. Ciputra World positions as a high-end destination attracting middle-upper income groups, with advantages in flexible leasing (spaces from 50 sqm), rents averaging IDR 1,000,000/sqm/month, and superblock synergies enhancing footfall.
Drawbacks include post-pandemic vacancies in some categories, competition from larger malls, and e-commerce pressures impacting traditional retail. Operational strengths feature 2,000 parking spaces, modern design by DP Architects, and high hygiene standards, though seasonal footfall fluctuations and infrastructure maintenance needs persist.
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Hours of Operation
Hours
| Monday | 10:00 AM — 10:00 PM |
| Tuesday | 10:00 AM — 10:00 PM |
| Wednesday | 10:00 AM — 10:00 PM |
| Thursday | 10:00 AM — 10:00 PM |
| Friday | 10:00 AM — 10:00 PM |
| Saturday | 10:00 AM — 10:00 PM |
| Sunday | 10:00 AM — 10:00 PM |
Hours may vary on public holidays. Check with individual stores for specific holiday schedules.
Insights
Demographic Profile
The primary catchment encompasses southwest Surabaya suburbs with 500,000+ residents within 5 km, featuring middle-to-upper income households averaging IDR 15-25 million monthly. Demographics skew young (25-45 years) professionals and families prioritizing lifestyle, fashion, dining, and leisure spending. This supports robust performance in F&B (40% of tenants) and entertainment, but risks arise from market saturation in apparel and beauty sectors, where consumer preferences shift toward experiences over goods amid economic pressures.
Competition and Market Position
Ciputra World competes with key players like Tunjungan Plaza (central, 1.5 million sqm GLA, higher daily footfall) and Pakuwon Mall (west Surabaya, family-focused). Its superblock integration drives longer dwell times via residential/office traffic, positioning it well in the upscale segment. However, Surabaya total retail supply exceeds 2 million sqm, leading to category overlaps and e-commerce erosion of 20-30% sales in non-essential retail. Strengths include unique features like skylight gardens and outdoor parks, but weaker categories such as electronics face declining occupancy.
Leasing Terms and Operational Quality
Estimated occupancy at 85-90%, surpassing city average, with proactive mix adjustments favoring lifestyle tenants. Rents range IDR 900,000-1,200,000/sqm/month, offering incentives like fit-out contributions for 3-5 year terms. Accessibility via tolled roads is strong, supporting 10,000-15,000 weekday visitors, but peak-hour congestion and public transit limitations hinder broader appeal. Infrastructure remains modern post-2021 extension, with ample parking, yet original sections show aging signs requiring capex. Risks include rising service charges (IDR 150,000/sqm/year) and vulnerability to economic downturns affecting discretionary spending.
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Surabaya
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