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Tunjungan Plaza represents a cornerstone of Surabayas retail landscape as the second-largest shopping center in Indonesia, located in the central business district at Jalan Basuki Rahmat 8-12. Developed by Pakuwon Jati since 1986 with six phases of expansion totaling approximately 148,000 square meters of net leasable area and over 1,000 tenants, it forms part of the integrated Tunjungan City Superblock including offices, hotels, and residences.
The tenant mix is diverse and balanced, featuring anchor retailers such as Hero Supermarket, Matahari Department Store, Sogo Department Store, Gramedia bookstore, Ace Hardware, and international brands like Zara, H&M, Uniqlo, Marks & Spencer, alongside entertainment venues including XXI Cinema with IMAX, varied F&B options, and lifestyle stores. Annual footfall exceeds 26 million visitors, driven by a primary catchment of 2.5 million people, predominantly young adults aged 18-35 from the middle class with median household income of 8 million IDR monthly.
Occupancy reached 97% in 2025, above the city average of 76%, with sales per square meter at 50 million IDR annually.
Leasing advantages encompass strategic CBD positioning for high visibility and traffic, flexible 3-5 year terms, rent-free incentives for key tenants, and event-driven engagement enhancing dwell time to 2.5 hours and 25% conversion rates. However, potential drawbacks include competition from Pakuwon Mall and Ciputra World, traffic congestion impacting access, aging infrastructure in early phases, and e-commerce competition amid 78% internet penetration.
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Hours of Operation
Hours
| Monday | 10:00 AM — 10:00 PM |
| Tuesday | 10:00 AM — 10:00 PM |
| Wednesday | 10:00 AM — 10:00 PM |
| Thursday | 10:00 AM — 10:00 PM |
| Friday | 10:00 AM — 10:00 PM |
| Saturday | 10:00 AM — 10:00 PM |
| Sunday | 10:00 AM — 10:00 PM |
Hours may vary on public holidays. Check with individual stores for specific holiday schedules.
Insights
Demographic Profile
The visitor demographic centers on young adults aged 18-35, with 85% unmarried and 50% local to Surabaya, supported by a 2.5 million population catchment within 20 km radius. Median age of 31, household size of 4, and 25% tertiary education level align with rising middle-class interests in fashion, dining, and entertainment. Median monthly household income stands at 8 million IDR, enabling per capita annual retail spending of 15 million IDR, including 3 million on apparel and 5 million on groceries. Unemployment at 5% and 1.5% population growth bolster stability, though younger cohorts shifting to e-commerce necessitate adaptive strategies for physical retail performance.
Competition and Market Factors
Surabaya retail market remains vibrant with demand in high-traffic centers, yet Tunjungan Plaza contends with direct competition from Pakuwon Mall (156,000 sqm, similar high occupancy) and newer entrants like Ciputra World, fostering medium density and potential saturation in fashion and F&B categories. City-wide occupancy averages 76%, but economic fluctuations risk higher vacancies for non-anchor spaces. E-commerce exerts high pressure with 78% internet penetration and 40% click-and-collect usage, alongside market saturation in urban areas, potentially increasing tenant turnover and requiring diversified offerings to maintain 97% occupancy and 50 million IDR sales per sqm.
Lease Terms and Accessibility
Prime rents range from 800,000 to 1,200,000 IDR per square meter annually, with flexible 3-5 year leases and rent-free periods for flagship tenants, alongside average monthly rents around 750,000 IDR in competitive segments. Accessibility benefits from central location near offices, consulates, and public transit like Suroboyo Bus and Trans Semanggi, plus 2,500 parking spots. However, chronic vehicular congestion and peak-time parking limitations challenge impulse visits, while older infrastructure from 1986 expansions demands ongoing maintenance to sustain operational quality, low crime rates via CCTV, and event-enhanced footfall of over 26 million annually.
Building Details
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Surabaya
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