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Pakuwon Mall, located in the western CBD of Surabaya, East Java, Indonesia, stands as the largest shopping center in the country with a net leasable area of approximately 200,000 square meters across six floors. Developed by Pakuwon Jati within the 30-hectare Pakuwon Indah superblock, it integrates retail spaces with hotels like The Westin and Four Points by Sheraton, residential towers, and the connected Pakuwon Trade Center office complex.

The mall hosts over 1,000 tenants, including more than 300 stores and 22 anchor tenants, featuring a diverse tenant mix encompassing fashion brands such as H&Ms first Surabaya outlet, extensive food and beverage options, multiplex cinemas, activity centers, and the citys largest atriums and convention facilities capable of hosting international exhibitions, weddings, and events.

Accessibility is enhanced by proximity to major roads like Mayjen Jono Sewojo and public transit via Trans Semanggi Suroboyo at Halte PTC, with parking for 5,000 vehicles. In Surabayas retail market, characterized by middle-class demographics and vibrant shopping culture, Pakuwon Mall benefits from high-traffic positioning but faces competition from established centers like Tunjungan Plaza. Occupancy exceeds the city average of 76 percent, supported by steady leasing growth of 10-15 percent annually driven by higher average rents and tenant demand for lifestyle offerings.

However, broader market challenges include potential saturation in prime locations and the need for ongoing revitalization to maintain appeal amid economic fluctuations. Leasing opportunities here offer strong visibility and footfall potential due to the integrated development, though retailers should consider traffic congestion and regional economic dependencies.

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Hours of Operation

Hours

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Monday10:00 AM — 10:00 PM
Tuesday10:00 AM — 10:00 PM
Wednesday10:00 AM — 10:00 PM
Thursday10:00 AM — 10:00 PM
Friday10:00 AM — 10:00 PM
Saturday10:00 AM — 10:00 PM
Sunday10:00 AM — 10:00 PM
Holiday Hours

Hours may vary on public holidays. Check with individual stores for specific holiday schedules.

Jl. Puncak Indah Lontar No. 2, Surabaya, Indonesia

Insights

Demographics and Accessibility

Surabaya serves a predominantly middle-class population with growing disposable income, estimated at over 3 million residents in the metro area, favoring lifestyle and entertainment-driven retail. Pakuwon Mall attracts families, young professionals, and tourists through its one-stop offerings, with accessibility via major arterial roads and bus rapid transit supporting daily footfall estimated in the tens of thousands on weekends, though exact metrics are not publicly detailed. Proximity to residential towers within the superblock enhances captive audience, but urban traffic in West Surabaya can pose delays, potentially impacting impulse visits compared to more central competitors.

Occupancy and Rent Levels

The mall maintains high occupancy rates above 90 percent as of 2025, surpassing Surabayas average of 76 percent and reflecting robust demand for its prime positioning. Retail leasing revenue has grown 15 percent year-over-year, bolstered by average monthly rents ranging from IDR 500,000 to 1,000,000 per square meter, aligned with city benchmarks for high-traffic venues. This stability provides leasing advantages for tenants seeking long-term security, yet escalations tied to performance clauses and minimum guarantees could strain operations in slower economic periods.

Tenant Mix and Competition

With over 1,000 diverse tenants including international fashion, local F&B, and entertainment anchors, the mix supports cross-category traffic but shows saturation in apparel segments amid e-commerce rise. Competition from nearby Tunjungan Plaza, with 97 percent occupancy, and emerging mixed-use developments like Ciputra World intensifies rivalry for premium brands, potentially pressuring co-tenancy requirements. Strengths lie in convention facilities drawing event-based crowds, while risks include aging infrastructure in phased expansions and category weaknesses in non-food retail if market saturation persists.

Building Details

Property Type
Shopping Mall
Gross Leasable Area
180,000
Year Built
2003
Parking Spaces
2500
Average Monthly Footfall
1,250,000
Owner
Pakuwon Group, Genting Group
Anchor Tenants
H&M, Uniqlo, Sogo, Lotte Mart, Gramedia, Ace Hardware, Celebrity Fitness

Detailed Market Analytics

Primary Catchment Area
5 km
Secondary Catchment Area
20 km
Catchment area population
2,000,000 People
Population growth rate
1.2 %
Median age
32 Years
Household size
3.9 Persons
Education level (tertiary)
25.0 %

Median household income
7,000,000 IDR per month
Unemployment rate
5.5 %
Cost of living index
45 Index (NY=100)

Retail spending per capita
15,000,000 IDR per year
Spending on apparel
3,000,000 IDR per year
Spending on groceries
5,000,000 IDR per year
Spending on electronics
2,500,000 IDR per year

Annual foot traffic
15,000,000 Visitors per year
Dwell time
45 Minutes
Conversion rate
25.0 %
Sales per square meter
12,000,000 IDR per sqm per year

Number of retail stores
300 Stores
Anchor tenant presence
Yes Presence
Competitor density (same category)
High Density
Tenant diversity
High Diversity
Unique Concepts
Yes Presence

Gross Leasable Area
180,000 sqm
Number of Levels
6 Levels
Average rent per square meter
350,000 IDR per sqm per month
Vacancy rate
5.0 %
Lease term flexibility
3-5 years Years
Available retail space
Low Availability

Proximity to main roads
Direct Access
Public transport access
Good Access
Parking spaces
2,500 Spaces
Pedestrian traffic
High Traffic

E-commerce competition
High Competition
Click-and-collect adoption
Adopted Adoption
Internet penetration
77.0 %

Retail crime rate
Low Rate
Security measures
CCTV and Guards Measures

Promotional events
Frequent Events
Loyalty program penetration
High Penetration
Digital signage presence
Yes Presence

Projected foot traffic growth
5.0 %
New tenant pipeline
Ongoing Pipeline
Mall expansion plans
Completed phases Plans
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Surabaya

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Top retail destinations across Indonesia.

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