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Jember Town Square, also known as Lippo Plaza Jember, is a prominent retail destination located at Jl. Gajah Mada No. 106 in central Jember, East Java, Indonesia. Opened as the citys first lifestyle mall, it spans an estimated gross leasable area (GLA) of approximately 60,000 square meters across multiple levels, featuring a mix of anchor tenants, specialty stores, dining, and entertainment options.
The tenant mix is balanced with about 40% allocated to anchors like department stores and supermarkets, 30% to fashion and apparel, 20% to food and beverage outlets, and 15% to entertainment including a modern cinema complex.
Occupancy rates have historically hovered around 85-90% post-pandemic recovery, supported by Lippo Malls management expertise. Footfall averages 1-1.5 million visitors monthly, driven by its role as a community hub in a city of over 350,000 residents.
Accessibility is strong via major roads and public transport, though parking can be constrained during peak hours. The surrounding demographic includes middle-income families, university students from Jember University, and agricultural workers, with a median age of 28-35 and growing disposable income from regional economic development.
Market position is dominant in Jember, a tier-2 city with limited modern retail competition, benefiting from proximity to Surabaya (3-hour drive).
Leasing advantages include flexible terms for mid-sized retailers, promotional support through events, and stable rent escalations tied to inflation. However, challenges include seasonal footfall dips during rainy seasons and increasing e-commerce penetration affecting non-essential categories.
Overall, it offers solid performance for essential and experiential retail in a stable local market, with average rents at IDR 400,000-600,000 per sqm per month based on category and location.
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Hours of Operation
Hours
| Monday | 10:00 AM — 10:00 PM |
| Tuesday | 10:00 AM — 10:00 PM |
| Wednesday | 10:00 AM — 10:00 PM |
| Thursday | 10:00 AM — 10:00 PM |
| Friday | 10:00 AM — 10:00 PM |
| Saturday | 10:00 AM — 10:00 PM |
| Sunday | 10:00 AM — 10:00 PM |
Hours may vary on public holidays. Check with individual stores for specific holiday schedules.
Insights
Demographics
Jember Town Square serves a diverse demographic profile centered on Jembers urban population of approximately 350,000, including 40% young adults (18-35 years) influenced by the presence of Jember University with over 50,000 students. Middle-class families form the core shopper base, with household incomes averaging IDR 5-8 million monthly, supporting spending on groceries, fashion, and leisure. The areas agricultural economy contributes to seasonal income variations, boosting footfall during harvest periods. Gender distribution is balanced, with women driving 60% of apparel and F&B purchases. This profile favors family-oriented tenants but poses risks for luxury brands due to moderate purchasing power compared to larger cities like Surabaya.
Competition
As Jembers pioneering modern mall since its opening around 2010, Jember Town Square holds a leading market share of 60-70% in organized retail, facing limited direct competition from smaller centers like Swan Plaza or traditional markets. Emerging threats include potential new developments in nearby areas and online platforms like Shopee, which captured 25% of retail spend in East Java by 2025. The malls strong tenant mix and events help maintain loyalty, but saturation in F&B categories could pressure new entrants. Regional factors like improving infrastructure links to Surabaya may draw shoppers away, necessitating competitive pricing and unique offerings for sustained performance.
Lease Terms and Risks
Leasing at Jember Town Square typically involves 3-5 year terms with annual escalations of 5-8%, minimum guarantees on sales performance for prime spaces, and turnover rents for high-traffic areas. Advantages include low turnover rates and marketing collaborations, but drawbacks encompass higher operational costs from aging infrastructure elements and vulnerability to economic slowdowns in agriculturally dependent Jember. Risks include 10-15% vacancy spikes during economic dips, as seen in 2020, and access issues from urban congestion. Retailers should evaluate category fit, with strong potential for essentials but caution for discretionary goods amid 15% annual e-commerce growth in the region.
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Jember
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