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The Pavilion Shopping Centre in Westville, Durban, is KwaZulu-Natal's oldest super regional mall, opened 1993, refurbished 2014, with 122,768 m² GLA and 273 stores. It targets middle-upper income households in Durban metro, with anchors like Checkers Hyper, Pick n Pay, Edgars, Game, Woolworths, Nu-Metro cinemas, and Virgin Active. Diverse tenant mix includes fashion (30% GLA), beauty, electronics, home, sports, jewellery, 37 food outlets, banks, entertainment.
Occupancy ~94%, monthly footfall 1.2 million, average dwell 90 min. Accessible via N3, public transport, 5,319 parking bays. Strong market position as landmark, but competes with Gateway and Umhlanga Arch. Leasing perks: stable traffic, cross-shopping, rents R250-450/m²/month. Drawbacks: SA economic issues, e-commerce (10-15% sales loss), aging infra, saturation in grocery/fashion.
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Hours of Operation
Hours
| Monday | 09:00 AM — 07:00 PM |
| Tuesday | 09:00 AM — 07:00 PM |
| Wednesday | 09:00 AM — 07:00 PM |
| Thursday | 09:00 AM — 07:00 PM |
| Friday | 09:00 AM — 07:00 PM |
| Saturday | 09:00 AM — 07:00 PM |
| Sunday | 09:00 AM — 07:00 PM |
Hours may vary on public holidays. Check with individual stores for specific holiday schedules.
Insights
Demographics
The Pavilion serves a primary catchment of 250,000 in Westville and Durban suburbs, median age 32, household size 3.2, 35% tertiary education, median income R45,000/month. Targets families/professionals 25-45, plus tourists. Per capita spending: apparel R3,200, groceries R12,000, electronics R2,500/year. Unemployment 18%, population growth 1.5% affect disposable income and retail performance.
Competition and Market Factors
Primary competition from Gateway Theatre and Umhlanga Arch with newer infrastructure/entertainment draws. Durban saturation 85%, 5 malls/100k population. 2024 sales growth 2.5%, but 2025 inflation 6-8%, load-shedding risks. E-commerce erodes 10-15% physical sales; click-collect 20%, internet penetration 76%. Retail crime 15/1,000 visitors.
Lease Terms and Operational Quality
Occupancy 94%, vacancy 4.5%, 2,500 m² available. Prime rents R250-450/m²/month, turnover for small tenants, 5-7 year leases. 1993 build (2014 refurb) may need capex. Security: CCTV/guards; 50 events/year, conversion 25%, loyalty 30%. Sales R8,500/m²/month, but electronics weak due to online shifts.
Building Details
Detailed Market Analytics
City Snapshot
Durban
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City Snapshot
Durban
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