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Chantry Place is a 530,000 sq ft shopping centre located in Norwich city centre at 40-46 St Stephens Street, NR1 3SH, East Anglia. Opened in 2005 as Chapelfield and rebranded to Chantry Place in 2020 under Savills management, it positions as a key regional retail hub in a city of 140,000 residents and 400,000 urban area population. The centre hosts over 90 tenants across three levels, featuring anchors like Frasers (regions only House of Fraser), Zara, H&M, Apple, River Island, and Hugo Boss for fashion and lifestyle; Boots for health and beauty; and dining options including Wagamama, ASK Italian, Byron Burger, and Yo!

Sushi. This mix supports mid-market appeal with national and international brands alongside independents like Oliver Bonas. Annual footfall totals 15 million, averaging 290,000 weekly, with £75 average spend and 58-minute dwell time. 65 percent of shoppers reside within 30 minutes drive. Occupancy stands at 93 percent with just six vacant units, indicating strong demand amid UK retail challenges.

Accessibility includes high-frequency buses, proximity to Norwich station, on-site parking for 1,200 cars, and Shopmobility aids.

Leasing advantages encompass prime footfall exposure and experiential space opportunities, though drawbacks involve competition from Castle Quarter, online shifts, and city traffic congestion. Norwich city centre vacancy is 15.3 percent per 2023 reports, with rent levels estimated at £250-£350 per sq ft based on regional benchmarks.

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Hours of Operation

Hours

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Monday09:00 AM — 06:00 PM
Tuesday09:00 AM — 06:00 PM
Wednesday09:00 AM — 06:00 PM
Thursday09:00 AM — 06:00 PM
Friday09:00 AM — 06:00 PM
Saturday09:00 AM — 06:00 PM
Sunday10:30 AM — 04:30 PM
Holiday Hours

Hours may vary on public holidays. Check with individual stores for specific holiday schedules.

40-46 St Stephens Street, Norwich, United Kingdom

Insights

Demographics and Footfall

Norwich serves a demographic with median age 35 and average household income £35,000, fostering mid-tier retail viability. At Chantry Place, 70 percent female shoppers align with fashion and dining focus, drawing from urban, suburban, and regional visitors. 65 percent live within 30-minute drive, enhancing local capture. Weekly footfall of 290,000 peaks seasonally, supporting sales metrics. Average £75 spend and 58-minute dwell reflect engaging layout. Risks include inflation impacting disposable income for middle-class families in post-Brexit, post-pandemic economy.

Tenant Mix and Occupancy

Tenant mix balances apparel (Zara, H&M, Levi’s, Urban Outfitters), tech (Apple), and accessories (Schuh, Office) with 20 percent F&B allocation including Wagamama and ASK Italian to extend visits. Over 90 units show 93 percent occupancy, outperforming city average of 85 percent, with high demand for space despite national closures. Strengths lie in anchor-driven traffic and diverse categories; weaknesses in saturated general merchandise and aging infrastructure from 2005 build. Management invests in events and standards to maintain operational quality and mitigate vacancy risks.

Competition and Accessibility

Competes directly with Castle Quarter for city centre share, plus Riverside Retail Park for out-of-town options and online platforms eroding physical sales. Norwich retail studies highlight apparel saturation, pressuring weaker tenants. Accessibility strengths include inner ring road location, frequent buses, rail links, and 1,200 parking spaces, though peak-hour traffic and pedestrian zones pose challenges. Market factors show resilience with falling vacancies, but lease terms must address turnover risks. Neutral positioning aids balanced performance in regional context.

Building Details

Property Type
Shopping Centre
Gross Leasable Area
49,239
Year Built
2005
Parking Spaces
1000
Average Monthly Footfall
916,667
Owner
Greater Manchester Pension Fund
Anchor Tenants
Zara, H&M, Boots

Detailed Market Analytics

Primary Catchment Area
Norwich urban area
Secondary Catchment Area
East Anglia region
Catchment area population
894,000 People
Population growth rate
0.6 %
Median age
34 Years
Household size
2.2 Persons per household
Education level (tertiary)
40.0 %

Median household income
45,000 GBP
Unemployment rate
4.8 %
Cost of living index
75 Index (UK=100)

Retail spending per capita
3,200 GBP per year
Spending on apparel
500 GBP per year
Spending on groceries
2,000 GBP per year
Spending on electronics
300 GBP per year

Annual foot traffic
11,000,000 Visitors
Dwell time
58 Minutes
Conversion rate
25.0 %
Sales per square meter
7,000 GBP per sqm per year

Number of retail stores
90 Stores
Anchor tenant presence
Yes
Competitor density (same category)
Medium
Tenant diversity
High
Unique Concepts
Apple Store, EE Experience

Gross Leasable Area
49,239 sqm
Number of Levels
3 Levels
Average rent per square meter
2,700 GBP per sqm
Vacancy rate
10.0 %
Lease term flexibility
5-10 years Years
Available retail space
Several units Sq ft

Proximity to main roads
Inner ring road
Public transport access
High
Parking spaces
1,000 Spaces
Pedestrian traffic
High

E-commerce competition
High
Click-and-collect adoption
Common
Internet penetration
95.0 %

Retail crime rate
185 Incidents per year
Security measures
Trained staff, CCTV

Promotional events
Multiple annually
Loyalty program penetration
High %
Digital signage presence
Yes

Projected foot traffic growth
2.0 %
New tenant pipeline
Several
Mall expansion plans
New lettings, no major
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Norwich, NFK

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Norwich, NFK

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