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City Heart Shopping Mall, located at 67 VIP Road, Naya Paltan in the Motijheel area of Dhaka, Bangladesh, is a 12-story complex established in the early 2000s as one of the citys oldest shopping destinations. It occupies a central position in Dhakas traditional central business district (CBD), which historically served as the commercial heart but has faced declining vibrancy due to relocations of major institutions and businesses to newer areas like Gulshan and Banani.
The property spans multiple floors with retail spaces primarily on lower levels, offering a diverse tenant mix focused on everyday consumer needs, including clothing stores, shoe retailers, household goods outlets, grocery shops, cosmetics vendors, jewelry outlets, readymade garment shops, baby and childrens apparel sections, and electronics dealers specializing in smartphones. Upper floors host office spaces, particularly for travel agencies and corporate entities.
Amenities include a food court with various stalls and basic entertainment options, catering to quick visits and family shopping. The mall maintains reasonable pricing, attracting budget-conscious shoppers from middle-income demographics in the surrounding urban core.
Market position reflects a mid-tier retail environment with strengths in affordability and convenience for local white-collar workers, but challenges from aging infrastructure, limited parking, and evening crowds.
Leasing advantages include lower rent levels compared to upscale districts, averaging Tk 60-90 per square foot monthly, and proximity to public offices and transport hubs, though overall area occupancy hovers below 80% amid broader commercial exodus. Footfall remains moderate during business hours, supported by nostalgic appeal and established food outlets, but has declined post-pandemic due to competition from modern multiplexes like Jamuna Future Park.
Operational quality is average, with needs for improved cleanliness and organization to boost tenant retention and visitor experience. Potential risks involve market saturation in traditional retail categories and access issues from heavy traffic congestion in Motijheel.
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Hours of Operation
Hours
| Monday | Closed |
| Tuesday | 10:00 AM — 09:00 PM |
| Wednesday | 10:00 AM — 09:00 PM |
| Thursday | 10:00 AM — 09:00 PM |
| Friday | 10:00 AM — 09:00 PM |
| Saturday | 10:00 AM — 09:00 PM |
| Sunday | 10:00 AM — 09:00 PM |
Hours may vary on public holidays. Check with individual stores for specific holiday schedules.
Insights
Demographics and Accessibility
Motijheel, home to City Heart Shopping Mall, features a demographic profile dominated by white-collar professionals, bankers, and government employees, with a population density exceeding 20,000 per square kilometer in central Dhaka. The areas middle-income residents, aged 25-45, drive demand for affordable daily essentials and quick-service dining. Accessibility is a strength due to its central location near key roads like Dilkusha and proximity to public transport, including buses and rickshaws, facilitating footfall from nearby offices. However, severe traffic congestion and limited on-site parking pose challenges, potentially reducing impulse visits during peak hours. Overall, the location supports steady weekday traffic but struggles with weekend draw compared to suburban malls.
Competition and Market Factors
City Heart faces stiff competition from larger, modern malls such as Jamuna Future Park (7 floors, global brands, 4.4 rating) and Shimanto Square (enclosed spaces, rooftop food court, 4.2 rating), which offer superior amenities like cinemas and amusement parks, drawing younger demographics away. Market saturation in Dhakas CBD has led to declining footfall, with area-wide vacancy rates around 50% in commercial buildings as businesses relocate. Broader retail trends show post-2020 shifts favoring e-commerce and upscale venues, impacting traditional malls like City Heart. Strengths include lower operational costs and loyal local patronage, but risks from economic slowdowns and infrastructure aging could exacerbate underperformance, with average mall occupancy in Dhaka at 80-85% per recent reports.
Lease Terms and Operational Quality
Lease terms at City Heart benefit from competitive rents of Tk 60-90 per square foot, lower than Gulshans Tk 180-250, appealing to small retailers in apparel and groceries. Typical terms include 3-5 year commitments with annual escalations of 5-10%, and incentives like fit-out contributions for anchors. Occupancy stands at approximately 75%, below the Dhaka average of 82%, reflecting area challenges like vacant upper floors. Operational quality is moderate, with a 3/5 rating from visitors noting good variety but issues in cleanliness, crowding, and maintenance of aging facilities built in the 2000s. Strengths lie in diverse tenant mix supporting cross-traffic, but weaknesses include limited marketing and digital integration, risking further erosion against saturated markets and e-commerce growth.
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